Zillow reviews

4.6

92% would recommend to a friend

(1,703 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

They have great benefits plan. They also have free food and happy hours.

Cons

There is major favoritism within the Denver and Seattle offices. They have less than 2% of African Americans in leadership. The Agent Care and Client Engagement departments are ran like a high school. If you are different in anyway, your chances of promotion are zero. Management is not helpful or knowledgeable. They work as a team to get rid of people they do not like.

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Zillow Response
8y
I'm sorry you feel you had a poor experience. Zillow Group takes our core values, like Act With Integrity, very seriously and we work tirelessly to live them every day. Our performance management plans include well documented conversations about expectations, results, and a way forward. Our employee engagement, as measured by a recent employee survey, was very high, meaning our team thinks Zillow Group is a great place to work and grow for all employees. We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity to realize their potential and do the best work of their careers. We are always striving to learn where we have opportunities– and have multiple paths for employees to give us concerns around equal treatment. As we grow, we are continually adding additional employee training and processes to ensure Zillow Group is a safe and inclusive place to work. If you’re willing, I’d like to hear more specific feedback from you so that we can better understand your concerns. You can reach me at: dans@zillowgroup.com.
5.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

There are so many positives about this job and company! The people that I work with are kind, caring, and always willing to help. They truly value your opinion and listen to what you have to say here, which I have never experienced before at any other job. Also, they offer incredible benefits (PTO, paid gym membership, good health insurance), and the stocked kitchen full of free food is also a plus!

Cons

The work is extremely monotonous. Thankfully, the culture in the office truly makes the repetitive nature of the work tolerable. Also, landing on a team that has weekends off is difficult and take a while to achieve because everyone wants to have weekends off!

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Zillow Response
8y
Hi, thanks for this great review. I'm glad Zillow's environment makes you feel valued and that your team helps you power through days where the work can seem repetitive. The work you do is vital to the happiness of the consumers and the success of the real estate professionals who use our marketplaces, so thank you for your hard work! -JR Gast, VP Client Experience.
5.0
Dec 11, 2017

Management Cares

Recommend
CEO approval
Business Outlook

Pros

The biggest thing that sets Zillow apart from other places I've worked and from where many of my friends work is the people. Zillow has a very open and friendly environment that encourages collaboration and growth. It isn't just your coworkers though. Management from your direct management to group managers and even VPs are invested in you personally. They care about what your working on. They care about what you want to work on. They care about making sure you aren't working to much. That you are happy in your position and team. They care about your career development. There is a lot of support from all sides and no issue will go unaddressed.

Cons

Zillow is a medium sized, fast growing company. That means it has all the medium sized company problems. Frequent team reorganizations, cross office communication problems, growing pains from trying to rapidly leave old crufty systems. Not bogged down by bureaucracy yet, but definitely infected with some old code.

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Zillow Response
8y
awesome, thank you for the great feedback yes, prexit can't come soon enough!! paying down tech debt as we go is an important principle, as evidenced by our velocity team and the "velociteers" model that we have. it's not perfect, but it's definitely better than most companies' approach to tech debt. thank you for commenting on our prioritization of career development. as you know, this is something we have worked hard on lately and I think we have made good progress.
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Glassdoor has 2,696 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.