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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,702 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.6

      Work/Life balance

      4.6

      Compensation and benefits

      4.5

      Career opportunities

      4.4

      Senior management

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,702 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jun 27, 2017

      Zillow as a whole is great. My department, the worst...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Overall company culture is great -Good people -Free food everywhere -Work life balance is good with PTO and DTO -Commuter Reimbursements -Gym Reimbursements -Referral bonuses -Casual dress code -Ping pong and video game rooms -CEO and execs are great

      Cons

      The operations department is where I spent my time. It started off good for about 3 months, then managements true colors start to show, or lack there of. The managers operate in an old fashion corporate way, not the Zillow-way. You get watched like a hawk, micromanaged, no recognition, no bonuses, no team morale. It's a dead end department where your Zillow career goes to die and if you are reading this and considering joining their team, DON'T... Yes, there is an internal transfer program, but the managers are not too supportive when you want to leave their team. They talk bad about the team your interested in to try and keep you to stay. They dangle leadership advancement carrots in front of you to try and keep you as the robot you are. No fun is allowed in the department, it's widely known as one of the worst departments to be in. They have no morale or team bonding events. Zillow encourages managers to take their teams out to bond and do happy hours, but they still don't. Their is no career advancement opportunities within the department either. There are people on the team 5+ years that don't have even a Senior title. There is no team leads. Just 2-3 managers with a bunch of pawns. Their is a ton of hypocrisy within the department as well - the managers all live by the do as I say, not as I do mentality. You're expected to be robots, while the managers sit on social media, CNN, Youtube, Amazon all day. Myself and other employees saw it all the time. They need to just clean house and start over, or do some serious management training (which is provided by Zillow), but they obviously don't attend. They pay you poorly, just about the Seattle minimum wage, and hope you stay forever and are happy with your yearly 1.5% merit bonus and 50 stock options.

      avatar
      Zillow Response
      9y
      Thank you for your feedback. You don’t specify which Ops group you are a part of and we have many across the company. However, as a VP at ZG, your feedback is very important to me as it would be to any of our leaders. We pride ourselves on the quality of our teams and managers. We offer a full suite of manager training, as you mention below, and seek to provide a work environment in which each and every employee can be at their best. At ZG, our core values are our cornerstone and one of the most important to me is “Own It”. I will personally be looking in to the issues you highlight below. I also encourage you to “Turn On the Lights” by speaking to me or another leader directly so that we can do a deeper dive into your concerns and experience. Our HR team is also available as well. JR Gast, VP Client Experience jrg@zillowgroup.com
      5.0
      Jun 24, 2017

      The best company I could have imagined working for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      THE CULTURE. The company takes care of their people. Its not just a thing that they say either, they really do. From fantastic benefits to constant availability of snacks and food, they really want their people to be happy (happy employees make good employees). They go above and beyond what they need to be doing to ensure that everyone has a good working environment. I've only ever met really great people in management, and they really are, not only open to, but encouraging of movement and growth. They want you to explore different roles in the company and keep learning. Work life balance is great, I don't feel like I have to take work home or stay later than I'm supposed to .

      Cons

      Although work life balance is great, the nature of the company (nationwide real estate) there is a necessity for some people in departments to have a schedule that forces them to be in the office either early in the morning, or later in the day, and on weekends. Not the end of the world, but its definitely not a conventional schedule. The pay is good, but its just enough, I'm not going to be building a huge savings account with it (although with annual reviews, your salary is part of that and can go up). The snacks don't rotate very much, so you do get tired of them (but, oh darn, free snacks, amirite). There also sometimes feels as though there aren't perfect lines of communication between, not only offices, but sometimes departments. Things change very fast and sometimes it's hard to know exactly what should be happening or if the people in charge know what's going on. It's a big company with a lot of offices, so its hard to feel totally connected to all of them (the collective holiday party in Seattle definitely helps though).

      avatar
      Zillow Response
      9y
      Thank you for the review and I’m glad you are happy here and feel we have a great culture (I agree!). You’re right that some groups, such as consumer care or agent care, have schedules that may require weekend or early morning hours in order to best serve our consumers and customers. We do our best to work closely with employees in these positions to meet their needs outside of work (such as condensed work weeks for some roles). If you ever have any questions or concerns in this area, feel free to reach out to your HR business partner or me directly. - Amy (COO)
      5.0
      Jun 20, 2017

      You won't find a better company in Seattle

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership is exceptional -- smart, strategic, genuinely care about their teams and the mission of the organization. The people here are unlike anywhere else. Talk to any former or current employee at Zillow and they will all say their favorite part of working here is the people. Folks have incredible integrity, creative vision, strategic chops -- they are the real deal and great friends as well. Some of my best friends came from working here and we still stay in weekly contact. The mission is incredible -- helping Americans find a place to live. It's one of the basic necessities of life and truly rewarding.

      Cons

      Cons are small and not worthy of mention.

      avatar
      Zillow Response
      9y
      Thank you for the great review! I'm glad you had such a great experience here. Woohoo!
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