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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,702 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,702 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      2K reviews
      3.0
      Mar 27, 2017

      I have been part of a sales team at one of the newer divisions at Zillow

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed atmosphere, low stress, generally achievable quota, great co workers, flexible schedule, great vacation time. The job is easy as long as you remain focused and creative.

      Cons

      Money could be better. Advancement is limited. Lots of favoritism and politics by managers. Repetitive work and Inefficient workflow for salespeople.

      avatar
      Zillow Response
      9y
      Thank you for your feedback. I’m happy that you like the atmosphere, co-workers, and a lot of the benefits (and thanks for staying focused and creative!) Regarding your feedback on favoritism and hiring too many people, we work hard to prevent both of these things (though understood we may not always be perfect here.) If you can provide me with any specifics, I can help further and try to fix some of the issues you’re seeing – feel free to email me directly at tonys@zillowgroup.com. –Tony Small, Group Vice President.
      4.0
      Mar 27, 2017

      Zillow and CES/PAC review. Growing department in a fantastic company!

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is mainly a review regarding the Client Engagement Specialist (CES) position. The position is a great way to meet like minded, career oriented young professionals. I thoroughly enjoyed the people I worked with and appreciated their attitudes. In the CES role you get to start at the ground level in a market changing company and interact with many different audiences from website consumers, to real estate agents, to lenders as well as internal departments. The CES position is what you make it. It can be extremely valuable if you take the time to cultivate relationships, build your network and learn more about Zillow Group. My former manager Justin, was one of the best mangers I have had in my professional career. He took the time to listen to me (regarding the good and the bad), he always made time for me and my team and he was always on our side and represented us in a good light. I have since moved on from that role (and stayed within Zillow Group) but if it was not for Justin, I probably would not have my new position within the company.

      Cons

      Being a CES on the Premier Agent Concierge (PAC) team does come with challenges like any position at any company. PAC was a pilot when I started and grew into a full fledged department within Zillow Group. Now staffing almost 300 employees (including team leads and managers), it comes with growing pains. The job can be monotonous and team leads and managers have a difficult time combating that. You occasionally deal with rude consumers and unprofessional agents. PAC also has long hours and works weekends and holidays so it can be hard to get the time off you want and the schedule does not work for everyone. Zillow Group has a phenomenal culture with company events and perks and PAC member do not always get the opportunity to part-take in those. Management says they are working on it but have never had a successful solution. Much of this has to do with the nature of the job and isn't necessarily a short coming on Zillow's behalf, but they are things applicants should be aware of.

      avatar
      Zillow Response
      9y
      Hi, thanks for this very thoughtful feedback. I especially like your advice to management. I agree, and we will 100% continue to ask and listen to everyone in the department. It's one of the great ways to stay true to our values, and will help take us to the next level. I also agree that PAC not being able to enjoy all the cultural events is big problem, and definitely worth solving. Lots of sweat equity going for that now, and I'm sorry you won't be here to benefit once we've improved! But know I hear that loud and clear (literally working on some of that this morning actually). I'd love to hear more specifics on things we should attack to make PAC even better, so shoot me a note at jrg@zillowgroup.com - JR Gast, VP Client Experience.
      3.0
      Mar 27, 2017

      Great People

      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Seattle Zillow office is very nice with an outstanding view. However, the best part of my job by far was the people I worked with. My colleges were supportive, fun and just all around amazing people. My team lead Justin Wixom was always encouraging and always positive. We had a great team dynamic. I enjoyed meetings and anytime we were together as a group. It was the people on this team that made leaving this job very difficult.

      Cons

      The position does not pay well. It is hard to live in Seattle with a salary like this. It was challenging to work early hours and have to pay to for an uber or parking to get to work safely.

      avatar
      Zillow Response
      9y
      Hi, thanks for your feedback. It's inspiring to hear how you feel about your team and your manager. We work hard to create an environment that fosters that kind of community and drives productivity. Regarding pay, we're consistently ranked as a great place to work. I believe our compensation and benefits package is highly competitive for the type of work, experience required, location, our industry and other factors. Our department covers a ton of hours, and some shifts do start earlier than a typical 9 to 5 job, which is why we're extremely clear in recruiting what shifts are available and what the hours are. In terms of parking, we adjusted the schedules of the entire Seattle office to better match the transit schedule, resulting in +200% increase in amount of bus routes available to teammates withing a 20 mile radius of our building, allowing them to use the bus pass Zillow provides to get to work safely and for free. I'm happy to hear other feedback you have about your time at Zillow, and what else we can do better. Shoot me a note at jrg@zillowgroup.com.
      Viewing 1291 - 1293 of 1,702 Reviews
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