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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,701 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.6

      Work/Life balance

      4.6

      Compensation and benefits

      4.5

      Career opportunities

      4.4

      Senior management

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Nov 13, 2014

      Best decision I've made!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Where do I start... Zillow is a complete 180 from my last employer and I have to say that coming here has been one of the best decisions I've made in my career. - Transparency: As an employee, I feel like I'm really in the "know" with where the company is headed/what's going on. This is incredibly valuable. - Fun: The work culture is genuinely fun and engaging. Teams celebrate wins together, and there have been great culture events to keep everyone happy and motivated. - Work/life balance: This was really lacking in my previous job, and I'm happy to say that I've been able to maintain a healthy balance between work and my home life. This isn't important to everyone, but it is definitely important to me. I feel like a person again! - Benefits: AWESOME benefits, especially for those with a family. I feel like I have learned a lot and have had great exposure to folks from all levels of experience. It's a flat organization without red tape, and the conversations I have with my peers are open and honest.

      Cons

      Getting started was a little slow due to lack of training in my department, but I'm the type that learns by doing anyway so it didn't take long to hit the ground running.

      avatar
      Zillow Response
      11y
      Hi, Spencer here. Thank you for your review. I am really happy that you are enjoying your Zillow experience in our Seattle office. I agree that we could be doing a better job of employee training. This is something we are working on, and our relatively new "Learning & Development" organization will improve this in 2015. Thanks for the feedback!
      5.0
      Nov 12, 2014

      Dream Job - Almost too good to be true

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will love every aspect of your life at Zillow from the ongoing training classes, to the personal development training's, to requests for your thoughts/input, to the exciting culture, and of course...all of the free snacks. Working at Zillow feels fun and inclusive. Your thoughts matter and are valued. We have motorized stand-up desks, we have treadmill desks, and we even have a 17th floor outdoor deck that you can work on. Zillow provides coffee, but not just drip coffee! We can choose from americanos, espresso shots, lattes, and cappuccinos.We have our choices of cereals and fruit, yogurt, cheese, and hummus, chips, pretzels, and popcorn, and yes...we really do have a fully stocked candy wall. Zillow brings in industry speakers for lunch hours and yes, lunch is provided. It gives us the opportunity to hear what is working for their company or campaign and how they are "doing it". People such as Senator Kirsten Gillibrand, Jamie Nordstrom, and Arianna Huffington. We've even had a Seahawks player come speak to us. We have core values and Zillow stands behind all 6 of them in every aspect of the company. We talk about them at every meeting and we live them every day. Zillow embraces culture by hosting Halloween parties with costume contests, Zoktoberfest, Mariners outings, sponsoring Tough Mudder (which Spencer Rascoff joined in for!), we even have a game room with video games and ping pong, and we all get FitBits to encourage taking the stairs. Also, Zillow pays for your public transportation (ORCA card) and pays for your health insurance! We have modern decor and STUNNING views of the Puget Sound, Cascade Mountain Range, Olympic Mountain Range, Mt Baker, and Mt Rainier. Everyone here is approachable and helpful. You will look forward to coming to work and you'll never hate staying late now and then. You want to work at Zillow!

      Cons

      I do not have a con about working a Zillow. I smile, ever day, in the elevator on the way up to my floor.

      3.0
      Oct 16, 2014

      Work to live, don't live to work

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      You CAN make 100k first year The product you are selling CAN change lives and work for your clients Upper management (executives) seem to care about the employees - local management does not This is a great first job in sales (they will hire anybody) - if you can succeed at Zillow, you can succeed anywhere You will build relationships with outstanding people all across the country If you are one of the few, you will be fast tracked out of inside sales (12 -18 months)

      Cons

      LOUD - you will have people screaming, cheering, clapping, noise makers, loud music, etc ALL DAY EVERYDAY Its a non stop pep rally and the farthest thing from a professional sales environment you will ever see. Revolving door - 90% turnover - don't believe otherwise 35k base salary Long hours - expect 10-12 hours a day to succeed for your first year - sometimes more Job outlook - This job never gets easier, don't believe the hype. You will make even more calls tomorrow than you did today. There are 200+ sales reps calling the same zip codes, talking to the same agents, about the same product day after day. Call time - you are REQUIRED to TALK 210 minutes everyday (no, the phone ringing doesn't count towards it) You will be expected to hit this number every day. Skip lunch, come in early, and stay late but for gods sake don't miss call time. (this correlates greatly to the 90% turnover). You will be told to stand up constantly. Some managers will even take your chair away from you. You will be discouraged from ever taking time off. Management pretends they need advance notice to take your PTO. They will railroad you if you are sick and expect that you work anyway. You will sell terrible advertising packages because you have a quota to hit. You know its not worth what it costs but you'll sell it anyway. (This is a flaw because the product can work well when sold correctly)

      avatar
      Zillow Response
      11y
      My name is Doug Slotkin and I run the Inside Sales group at Zillow - thanks for taking the time to pass along your feedback - I'd like to address your comments: • You're absolutely right in that people can and do earn $100K in their first year of selling. For many people this is a great first sales job but we also have top professionals with 5, 10 and 20 years of sales experience, who've grown, thrived and built amazing books of business at Zillow. • I believe that if you polled our sales people, they would say that all of our managers care deeply about the success of our people (Not just upper management) • The sales floor does get loud, mostly from our people pitching, closing and celebrating their teammates success. • While we don't publish our turnover rate, it is far less than 90% - we're always working to improve the success rate of sales people but the fact is that this position is challenging and not right for some people - we hire a lot of folks who are new to sales and sometimes, we come to realize that the role isn't a good fit. • Talk to anyone who's been at Zillow for 6 months + and they will tell you the job does get easier because your current clients see success and buy more once they've seen ROI. In my experience, Zillow is right at the top in terms of client success and therefore a big chunk of our business comes from current clients who buy more from us. • The requirement is 3.5 hours on the phone in an eight hour day - we believe this is a reasonable standard and the reason it exists is because we know that in order to be successful in the role, you need to build a pipeline that's sustainable. • No manager prevents his or her people from taking lunch, makes you work when you're sick or requires that people work 10-12 hour days - please let me know directly if you're experiencing otherwise. • We provide extensive training on how to sell the right way - by setting expectations such that Zillow is in position to over-deliver. I understand from your comments that you believe we can do things better and I am very willing to discuss specifics with you on how we can improve. Doug Slotkin Dougs@zillow.com
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      Glassdoor has 2,692 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.