Zillow reviews

4.6

92% would recommend to a friend

(1,701 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Sep 5, 2014

MyReview

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere/culture. Everyone is nice with no attitude. People work together as a team to solve tough problems. Very rewarding. Great work life balance. Schedules are flexible. Good pay and benefits. (stock has been nothing short of amazing) Happily employed here, will work here for some time to come. Would highly recommend to friends, family or anyone to apply here and become a zillow-ite!!

Cons

Commuting to downtown is the biggest drawback for me. But almost all the good jobs are eastside or downtown Seattle. As it turns out, both commutes are not the best. So what is one to do?

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Zillow Response
11y
Thank you for the feedback and the review.
2.0
Sep 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Z talks, great product, smart hard-working people, catered lunches, cool office, young company, incredible leadership, work hard play hard.

Cons

SLAVE SHIP. glorified telemarketer, preferential treatment for sucking up to the right people, a lack of care for employees. Churn and burn! High turnover rate. No matter how good you are at what you do, you will be treated as if your just a number.

3.0
Sep 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits package. All of your medical is paid for, and they also give you an ORCA card so you can get downtown. Great atmosphere. They keep the kitchen stocked with good food, and you occasionally get free lunch from a catering company. Most of the people there are cool.

Cons

Their turnover rate is super high for inside sales, and they kinda dont like to talk about it. Of the 12 people in my training class, 1/2 of them quit within 2 months. We had a really great trainer, and we also had a really bad trainer. She would shush people like she was putting a niece in check, and I always wondered why none of her superiors ever addressed her on how unprofessional she was. They do give you free lunches often, but you pretty much eat them at your desk because they really frown on someone actually taking a lunch break. One of my fellow classmates was asked if he was ok because he took a 45 minute lunch once. They want you to be over 210 minutes on the phone each day which is arbitrary if your making sales. Ive seen and overheard plenty of top sales people barely pick up a phone all day or go over an hour on the phone. They do threaten to take away your inbound calls or emails if you dont meet your time quota, which will ultimately make it harder to make more sales. Everything is transparent so you can see peoples sales, minutes and call time anytime you want. They want people to be competitive and make that hot sale. Which is the opposite of what the CEO preaches. We were told to respect that we are asking for real estate agents hard earned money, but when they listen to your calls and critique you for not making a one call close, it makes you wonder what really is the quality of the relationship to the customer. Lastly, taking time off is not the best thing to do. It's highly frowned upon, because if your on vacation your not at your desk making sales. End of the month is especially a big NO NO. If your a top earner....your chances probably improve a little.

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Zillow Response
11y
There's lots of important and interesting information in here for me. Thank you for posting it. We do strive to be as transparent as possible -- sounds like we could do better, according to your feedback. It is true that there is turnover in sales. Partly that's because inside sales is not a job for everyone; partly it's because we do hold people to a very high standard in terms of results (not just sales, but also client satisfaction and other metrics that evaluate the salesperson's overall connection with her/his clients).
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