Zillow reviews

4.6

92% would recommend to a friend

(1,700 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,700 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jan 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Great people to work with and great benefits. Speakers come in from other companies to share their ideas and values which I have never experienced elsewhere. Very cool place to work

Cons

I have had one annual review so far and although I got a glowing review my pay increase was well under the national average for 2015. Also, my managers were not able to tell me why my pay increase was so low. So while Zillow prides themselves in being transparent, I have not clue about performance and how I have been evaluated. This makes for a really frustrating outlook in 2015.

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Zillow Response
11y
I’m sorry you feel that you aren’t clear about how your performance and pay was evaluated. At Zillow, we pride ourselves on ensuring that all employees have a clear view around what is expected regarding both performance and compensation for specific job functions. Account Managers in our Sales organization have targets and incentives which we believe are clear and fair. We do appreciate your point of view on this area, and will consider it as we think about changes in the future. Also, feel free to work with your manager or HR Business Partner for more guidance on opportunities to grow and earn more in the organization. Tony Small VP, Sales Strategy
3.0
Sep 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits package. All of your medical is paid for, and they also give you an ORCA card so you can get downtown. Great atmosphere. They keep the kitchen stocked with good food, and you occasionally get free lunch from a catering company. Most of the people there are cool.

Cons

Their turnover rate is super high for inside sales, and they kinda dont like to talk about it. Of the 12 people in my training class, 1/2 of them quit within 2 months. We had a really great trainer, and we also had a really bad trainer. She would shush people like she was putting a niece in check, and I always wondered why none of her superiors ever addressed her on how unprofessional she was. They do give you free lunches often, but you pretty much eat them at your desk because they really frown on someone actually taking a lunch break. One of my fellow classmates was asked if he was ok because he took a 45 minute lunch once. They want you to be over 210 minutes on the phone each day which is arbitrary if your making sales. Ive seen and overheard plenty of top sales people barely pick up a phone all day or go over an hour on the phone. They do threaten to take away your inbound calls or emails if you dont meet your time quota, which will ultimately make it harder to make more sales. Everything is transparent so you can see peoples sales, minutes and call time anytime you want. They want people to be competitive and make that hot sale. Which is the opposite of what the CEO preaches. We were told to respect that we are asking for real estate agents hard earned money, but when they listen to your calls and critique you for not making a one call close, it makes you wonder what really is the quality of the relationship to the customer. Lastly, taking time off is not the best thing to do. It's highly frowned upon, because if your on vacation your not at your desk making sales. End of the month is especially a big NO NO. If your a top earner....your chances probably improve a little.

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Zillow Response
11y
There's lots of important and interesting information in here for me. Thank you for posting it. We do strive to be as transparent as possible -- sounds like we could do better, according to your feedback. It is true that there is turnover in sales. Partly that's because inside sales is not a job for everyone; partly it's because we do hold people to a very high standard in terms of results (not just sales, but also client satisfaction and other metrics that evaluate the salesperson's overall connection with her/his clients).
5.0
Jun 22, 2014

Exhilarating

Recommend
CEO approval
Business Outlook

Pros

I love my job, plain and simple. I created my own book of business from scratch and it's a living and breathing entity that I enjoy taking care of and expanding. The people are great. In fact I've met most of my best friends @Z and I've only been a sales rep for 8 mo. The culture is dynamic the vibe is fast paced and rewarding. The opportunity, with hard work, is seemingly endless; i.e. Uncapped commissions. I pay more in taxes than I made at my previous sales job that I thought I liked until becoming a 'Zillowite'

Cons

Work your butt off for the first 6 months and you'll not only more confident in your own life and skills but your own sense of self worth will skyrocket. Wait that's not a con.... No cons just be prepared to work hard and play hard.

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Zillow Response
11y
Thank you thank you!
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