I applied online. The process took 2 weeks. I interviewed at Fidelity Investments (Raleigh, NC) in Apr 2021
Interview
Easy, talked on the phone for 15 minutes with a recruiter. Then I had a 45 minute, zoom meeting with another recruiter. The questions asked were about customer service and some behavioral questions.
Interview questions [1]
Question 1
Tell me about a time when you had an upset customer and how you handled it?
First a video interview - You will be set on a timer and you will be recorded and then it will be followed by another question that you will be timed for.
Then Interview Via phone with hiring managers and they will ask a myriad of behavioral questions and almost no technical questions
I applied through an employee referral. The process took 1 day. I interviewed at Fidelity Investments (Durham, NC) in Jan 2018
Interview
Its like speed dating. You sit down and the managers rotate (or you rotate to the managers) while they ask you a bunch of questions which should all be answered in the S.T.A.R. format. They called me on the same day and offered me the job.
Interview questions [1]
Question 1
I had to provide a lot of customer experience examples (answered in STAR format).