I applied online. The process took 2 days. I interviewed at Fidelity Investments (Merrimack, NH) in Jul 2013
Interview
Very friendly, wanted to know my base knowledge of the company, industry, and past work history. Asked some scenario questions to get an idea how I handle customer service and metrics. Wanted to get to know me which I loved and made me feel more comfortable.
Interview questions [1]
Question 1
What was your world class customer service moment and why ?
I applied through a recruiter. The process took 4 weeks. I interviewed at Fidelity Investments (Westlake, TX) in Feb 2015
Interview
It is very detailed. They hire passion and willingness. You got to prove that you truly want to be here. It is a company full of opportunities and amazing benefits.
Interview questions [1]
Question 1
They are behavior based.... Tell us of a time when you had to deal with a difficult client? What do you do to keep up with the market?
I applied online. The process took 1+ week. I interviewed at Fidelity Investments (Dallas, TX) in Apr 2014
Interview
It was pretty easy. They want to know if you have a personality. If you can make the managers laugh or feel a certain level of closeness to you in a matter of 20 minutes then you will more than likely get the job. But please be genuine about it because they've seen it all and can sniff the fakes.
Interview questions [1]
Question 1
What was the best compliment you've ever received on the job?