Fidelity Investments interview questions

The phone interview asked the typical questions about past experience with a focus on customer service skills and training. They also asked some situational questions about how to handle angry customers and what to do if I didn't know the answer to the customer's question.

This was internal posting.They went trough a role play questions , to find out how much one knows about thier service and PAS as division within fidelity.It was intimidating , manager's sounded very fake and looked down on past experiance. Standard interview questions with some pauses , off subjecect conversations, would not choose that group within fidelity.