Kaiser Permanente Customer Service Representative (CSR) interview questions

It was a group interview with about 25 other people broken into groups with two managers interviewing maybe 8-10 people at each table. They ask you all 4 questions but in different orders, they want the STAR format so make sure answers are very detailed and make sense you cant babble. Answers are scored from 1 to 4 4 being the highest, I assume they go for the people with the highest scores but that part I don't really know. Im playing the waiting game as they told us it would be 5 business days before we heard anything. But before all of this you have to take and pass a 5 part assessment that is kind of tricky but not impossible to pass.