Kaiser Permanente Customer Service Representative (CSR) interview questions

Interview was two hiring managers. They took turns asking questions. Interview lasted about 20 minutes. They want detailed answers and and spend most of there time writing what you are saying and are not making eye contact.

The First process is you get an email inviting you to take 5 different test. From typing, personality test, math, grammar, and customer service. The test is long, it takes about an hour and a half to two hours depending on you. At the end of the test depending how well you do it will say your a match and that a recruiter should contact you. Within one week the recruiter contacted me for an interview. Basically it's two managers interviewing you and they both take turns asking you questions. They right everything down. There is hardly any eye contact. This experience was different. They ask A LOT of behavioral questions.