Kaiser Permanente Customer Service Representative (CSR) interview questions

I went for an interview first. There are two people interview me. Each of them had an interview list. They take turn to ask me question following the lists. I'm really excited to work for Kaiser, but when I told the agency that i'm done with the interview. She told me to take the Assessment Test before the process done. Next day, she called me and said I didn't pass the assessment test that mean I didn't get the job. Working for kaiser is my dream job, but it is so hard for me to get in. Hope one day, I can get the job in Kaiser.