Uber Community Support Representative interview questions

Firstly a person from HR sent me and e-mail and asked me for a day and time to some interview via their system, called Zoom. We scheduled the interview and during it, she just asked me general questions, because she wanted to know me more, asked me what I knew about the company, about the role, and told me how much they were offering for that role and some advantages. She asked me also when I could start, because they needed someone ASAP. At the end, she told me I was going to the next steps and I would have 24h to complete some tests online, the known Creative Exercise. I had 60 minutes to complete the test since I started it, and there were 5 questions. The questions are detailed below, in the part of "interview questions". I've passed to the third step, that was another talking with the team leader and then with the manager. The interviews with both were very good. They basically asked me many things she had already asked in the first interview, but gave me many analytical situations and problems to resolve, like: "What would you do if someone had sent an e-mail, saying that he/she is in trouble with the driver, because he/she is going through a dark florest?". The manager asked me sometimes how I could contribute to Uber in "that" or "this" situation or if I've ever heard about something new Uber is trying to do. Each interview (with the team leader and the manager) lasted about 25 minutes. Some days later I received an e-mail, saying they were moving forward with other candidates who are closer their goal.

I applied online and was emailed a few days later to set up a phone interview. The phone interview probably lasted around 15-20 minutes. They wanted to know why Uber and why a customer support role. After the phone call, I was sent an email saying I had moved on to the next step. They sent me a document to be completed within 2 business days. The document contained possible tickets that you could get when working. They are left vague. They basically want to see your thought process behind solving a problem for either a driver or a rider. After turning the completed document back in (it took me a few hours because I wanted to make sure everything looked perfect), they let me know I had made it to the final step. They invited me to an in person interview where I was interviewed by 2 of the COMs. That interview took about 20-30 minutes and they asked about 10-15 personality questions and hypothetical questions about what I would do to turn an enraged customer into a delighted customer. They also focused a lot on customer obsession and what it means to me. The second part of the interview included a role play. They handed me a sheet of paper for me to look over and I had to play it out with the interviewer. Basically there was a driver who did not get the incentive because he did not have enough rides for the week. However, the sheet of paper said that he'd given about 10k lifetime rides and had a 4.9/5 Uber rating. I ended up giving him the incentive anyway and that was the right thing to do because Uber's goal is to keep drivers and riders happy. A couple hours after the interview I got a call and was offered the position.