Verizon Customer Service Representative CSR interview questions

It was a difficult and tedious process. 1st step- long and involved web application(may be browser issues) 2nd step-Half an hour phone interview. Third Step- A basic skills test given at a testing center. 4th step a mock customer service interview done by computer. 5th Step- In person interview with managers.

Very straight forward and to-the-point during the Q&A process. Even for a position that demands minimal higher educational skills the focus was weighed heavily on previous work experience.