Verizon Customer Service Representative CSR interview questions

Very long process of background checks and call backs

First I received a phone call to set up the job screening. I was good just the normal questions, why do you want to work here....why are you leaving your current employer, what do you think about our Credo etc. then once you pass that you are able to set up the first phone interview in which they will go more in depth about your job history and give you situational questions. Then if you pass that section they will schedule your for the assessment. They assessment was not difficult but you do have to pay attention to the directions and practicing your typing and multitasking skills. You receive our results the same day then they schedule you for your last phone interview. They ask you the same questions as the first interview just more I specific just to make sure your staying consistent, then once your have the last phone interview your have a 45 min face to face interview in which she ask a lot of situational and personality questions and you have to listen to some scenarios and give your opinion. Overall the hiring process can take a while but it was fun and worth it!