Verizon Customer Service Representative CSR interview questions

I applied online and was contacted by email that day to schedule a phone interview. I asked to be contacted only by phone but was contacted by email anyway so check your email anyway. The phone interview was basic, they had sent me some material to read before the interview, make sure you read it because they ask what you think of it. Then they schedule you for a computer assessment (which is the point I am at now) then another phone interview and then a face to face interview. They do want people who are just looking for any job until a better one comes along, they want good people who want to move up within the company.