Verizon Customer Service Representative CSR interview questions

The interview process consisted of one phone interview, skills testing, three in-person interviews, a background check, and a drug test. Background check seemed like you were getting a job with the FBI. This was the longest hiring process that I'd ever been through, but employers can be really picky in this economy.

1st phone interview is fairly basic and reviews your application and resume (be very specific about dates, as I was warned that if the dates do not match exactly with the background check, you will not be offered the position). 2nd phone interview is more situational questions where they ask you to describe a SPECIFIC instance, the action you took in that one instance, and the resulting action. (i.e., Describe a time when you had to tell a customer "no..." or Describe a time when you had to deal with an irate customer...) Remember: Use a specific situation (i.e., This one time...).