Verizon Customer Service Representative CSR interview questions

I was called for a phone interview with 2 managers. It lasted approximately 30-45 minutes. They asked Sales-related questions such as: 1) Have you ever had a quota-bearing position? 2) How successful were you in previous sales positions? There were also situational questions, such as: 1) What was the most difficult customer situation you have had and how did you handle it? 2) if you had a problem with a co-worker, how would you address it? I was then called back to schedule an in-person interview about a week later. I came in and interviewed with 2 more mangers for about 30 minutes (similar questions as phone interview) then, if they felt you were qualified to proceed, you took a 45 minute skill test on a computer.

The process was easy, interviewed with store manager then dm after that hr after the screening which consist of a drug test got the job