Verizon Customer Service Representative interview questions

Took a couple weeks to get a phone call. Typical phone interview, scheduled an in person interview. Went for in person interview and went on a group tour of the building. Did very long and boring set of tests to determine competency. After nearly falling asleep, I finished the test and was told I passed. They walked me down the hall for the first in person interview. They told me I passed that and walked me upstairs for another interview with someone else. Offered the job on the spot.