Verizon Customer Service Representative interview questions

The interview process was a little nerve wrecking. First there is a phone interview and they will let you know right away if they want you to advance. Then after they schedule you for the real deal, you go into a room with 2 senior staff and they take turns putting you through different scenarios to see if you should be a call center rep or in a store doing sales. They call you in the room- test you then ask you to wait in the lobby 3x. You again will know immediately if you got the job.