I applied online. The process took 4 weeks. I interviewed at Verizon in Jul 2010
Interview
Went through the phone interview and skills test and was scheduled for one on one interview the next day, and told if there was a problem making the appt, to just call and reschedule. Turns out I couldn't make the interview the next day, and called shortly after leaving the skills test to reschedule. Called twice. Both times was told someone would call me back to reschedule. Days later, I had a voice mail with a number to call to reschedule. Called the number, no answer, left a message. Frustrated, I just kind of said to heck with it. Not the only job out there, you know...
Interview questions [1]
Question 1
Describe a time when you had to handle an irate customer?
I applied online. The process took 2 weeks. I interviewed at Verizon (Houston, TX) in Oct 2010
Interview
Multiple phone interviews
Went in and took typing test, and multi tasking test
offered job and had to take drug test in 3 days after offer.
Then went through background test
The process took 3 weeks. I interviewed at Verizon in Jan 2011
Interview
I was contacted to have a phone interview with the person who would be my immediate supervisor. It went well and felt unscripted. I was told I would be contacted if there was further interest. 1 week later I got an email to confirm the date of a 1:1 interview with the same person but was never contacted initially to see if time and date was ok with me. Very scripted, thought it went well was once again told I would be contacted if they were interested. 2 weeks later I got another e-mail to come in and meet with the director. Another scripted interview. It went well. They gave me a tour of the building, introduced me to all the team members and showed me all the equipment I would be working on. Then never heard whether I got the job or not and it was posted on their website again a month later. I'm thinking of applying again. :>)
Interview questions [1]
Question 1
Relate a past experience when you went above and beyond the criteria of the position you held, what you did and what was the outcome?