I applied in-person. The process took 1 week. I interviewed at Verizon in Jun 2010
Interview
first went in the store spoke with manager who made me apply online then called me in did a one on one interview then i did a skills and personality test then called in for a group structured interview than a drug test. the interview process wasnt too hard but a bit nerve wrecking.
Interview questions [1]
Question 1
describe a situation where you dealt with a difficult customer and how did you handle the situation.
I applied online. The process took 1+ week. I interviewed at Verizon in Nov 2010
Interview
After I applied on line, I received an email asking me to choose a date and time for phone interview. I was then interviewed by phone for 30 minutes. Then I received an email asking me to choose a date and time from the selection for on site assessment. This was about a week later at their offices. The assessment was about 90 minutes long. It tested various customer service skills and included audio, visual and typing skills. I was then informed that I passed that test and if I have time they can do my 1:1 interview there and then. I had a great interview, so I thought, but they then took over a week to reject me!! the interviewer told me over 1000 had applied and there were 12 jobs!!
Interview questions [2]
Question 1
What has been your experience with irate / difficult customer in the past and what did you do about it?