Verizon Customer Service Representative (CSR) interview questions

The person who called to interview me over the phone seemed unprofessional to say the least. It was basically someone reading questions to me off of a sheet of paper. Most of the questions weren't actually about my employment history or my competence as a future employee. They were almost all questions referring to a Verizon document that I was supposed to have read - that I never received. If I misunderstood something or asked a question, I received either a response basically repeating exactly what they had already said to me, or an awkward long pause followed by more questions. It was very clear to me that I wasn't being interviewed by a manager of any kind.