Verizon Customer Service Representative (CSR) interview questions

well i applied online for verzions customer service rep. i recieved a email the next day from someone in HR . I called and did the phone interview the next day. After doing the phone interview , 3 days later i went for the online assesment. It was really hard ! there was some stuff on there about fishing , not as simple as it sounds , the rest was pretty easy. out of 20 people in the class i was one of the 5 that passed. the traing starts sept 23. i orginally made the next phone interview for thurs. they called that same day and said that they wanted to do it earlier . i think it's because they thought more people were going to pass, but since they didn't they want to go ahead and fill the class up at least that is what i think. or hope i am still wating on the phone interview if i get the offer i will be stoked and not only that i will turn down any other offers i have received thus far. Verizon is such a good company to work for , i know 5 people in differant states that started with Verizon and let's just say they are well took care of !

First I applied online, then I recieved a telephone interview, then I received a face to face interview. The interview was about specific examples, she would ask a question and want a specific answer and example of your past experiences.