Verizon Customer Service Representative (CSR) interview questions

I submitted my app and received an email to do the assessment. I passed, and was contacted to set up a phone interview. After that, I received an email about the job role and the credo, and a video to watch (take notes, they will be asking you on the phone interview). The first phone interview went okay. I passed, and was given feedback. I really appreciated that because most people interviewing you don't do that. (I was told to be confident with your answers, answer your questions in STAR format...) I got a phone call two weeks later saying that I passed and was setting up a face to face. During this time I was looking over the s.t.a.r based questions and getting friends and family to give me mock interviews. I scheduled a face to face interview a couple of days later. In the face to face, the interviewer asked me about the thing I liked most about my job, and something I least liked, how do I multitask, I had to sell a piece of technology (i sold my iphone), on a scale of 1-10 how would you rate your knowledge on technology, and I had two role play parts of the interview. I also received a tour of the facility. I received my offer 3 days later. Im currently going through the background process so have your w2's on you just in case. This was a great process because I felt like the recruiter helped me out tremendously throughout this process. So my advice is to be very detailed in your answers, Be confident!! Always end your answers on a positive note, and google the behavior based interviews. google is your friend! Good Luck!

They ask standard questions. So you will need to answer what makes you a good fit for the job. What are your greatest strengths and weaknesses. You probably want to make clear to them while you are answering that you have leadership qualities. It's very important to answer confidently and accurately all the questions be very upfront.