I applied online. The process took 3 weeks. I interviewed at Verizon (Wilmington, NC)
Interview
Lots of situational questions to test your ability to problem solve in customer service situations. Usually only one to two interviewers. Very relaxed but they expect you to dress business casual.
Interview questions [1]
Question 1
How would you handle an angry customer? What questions would you ask a customer to learn about them and their needs as a Verizon customer? What plan would you suggest for a customer?
I applied online. I interviewed at Verizon (Stamford, CT)
Interview
3 Interviews. Over the phone, video call, and in person. It went well with all three and was able to find out the day to day process and what is Verizon's Credo.
I applied through an employee referral. The process took 2 weeks. I interviewed at Verizon (Irving, TX) in Aug 2020
Interview
Interview with the recruiter, then the hiring manager, then the team, then the Director, and sometimes depending on the position the VP of the group. It was very friendly and conversational.