Verizon Customer Service Representative (CSR) interview questions

I applied online. I recieved an email that night asking me to call and schedule a phone interview. the next day, a rep called me to schedule a phone interview. I had the phone interview 3 days later. After the phone interview, they scheduled me to come in for an assessment. They told me if I passed, I would have a face to face interview shortly after. I passed the assessment, and had my face to face interview about 10 minutes after. It felt more like a conversation than an interview. The environment was casual and comfortable. After my interview, I went on a tour of the facility. They called to offer me the job the next day.