Verizon Customer Service Representative (CSR) interview questions

They found me on career builder, contacted me by phone to request an interview by phone, then contacted me for the interview. I was then contacted to schedule a second interview by phone. After the second interview by phone, I was contacted and asked for an in person interview. Each of these interviews were with separate people, although I got the impression that the phone interviews had somebody listening in. After the in person interview, I was contacted and offered the position. They sent me a new hire packet with paperwork necessary for a drug test and background check. Although I was in a car accident on the way to get my drug test and the drug test I requested at the hospital did not meet the standards for the test they requested, my hiring was not delayed. It takes almost a month to perform the background check and they extended the deadline for the drug test in the meantime.