Verizon Customer Service Representative (CSR) interview questions

I applied online and was contacted via phone to come in for an in person interview. When I arrived I took a test with a group of about 4 other people on a computer. It was a skills and personality test. After I completed this test I waited in the lobby for a few minutes and was then called in to interview 1:1 with a recruiter and a customer service supervisor. I was given a tentative offer on the spot, and received an official job offer over the phone the following day.

Simple, First apply online, Then you get a call for testing. Is around 20 people in one room for testing. The test is on behavior and match problems. After the test they tell you if you pass or fail. If you pass they will test you on conversation over the phone and how quickly you can get answers from a book they provide. Then they will reschedule you for a final interview. btw always say you are willing to relocate.