Verizon Customer Service Representative (CSR) interview questions

The interview process is relatively smooth process. (Many years ago) The first interview was over the phone just to get a feel for the candidate. The second interview was face to face. The interviewer asked questions about your previous work experiences and the culture of the environment. Verizon Wireless culture is extremely important and unique in the wireless industry. There is electronic test following the interview if you make it that far. I feel the questions were common sense but common sense isn't common anymore so many people do not "pass." If you do succeed then you are one step closer. There is a background and drug test which should never be a problem for a standard law abiding citizen. Its smooth sailing from there on out.