AT&T reviews

3.3

52% would recommend to a friend

(42,062 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Nov 29, 2008
Recommend
CEO approval
Business Outlook

Pros

Access to the latest cellular technology.

Cons

Where do I start? Management is horrible. If you're a man applying here, then the work will be next to nothing. However, if you are a woman you will be expected to clean the employees bathroom (which consists of urine everywhere due to the fact that some managers decided to come in to work drunk), vacuum the store, and pick up after the managers (which is quite a lot because they leave trash everywhere in the back room). This is to be done on a higher priority level than sales itself (which is to be left for the male sales representative to do) EVEN when you are a fellow sales representative. Good luck getting a paycheck. Personally, I had to fight for my check (the manager did not want to give them out). Then, after spending the payday bothering the manager for the check, the check wasn't even the right amount! It was always far less than what I was supposed to be receiving. Also, don’t even count on getting a commission check. Somehow, 90% of your clients will return and cancel their cell phone plans every time. It’s kind of amazing actually because that the 90% that cancelled from you are still in service, but now under the manager’s commission sheet. Just to add to this, they will expect you to do things under the table for guests. One of which is to take in used phones and tell the customer that they will be recycled. Afterwards, it is your job to sell the phone for cash to whoever else comes in. The sale is not reported and no taxes are ever paid to the IRS. But this is positively enforced and something "everyone does". Time schedules get interesting as well. They will promise you on thing, then give you something completely different. Originally, I was hired to work 30-40 hours per week in the summer and then bring it down to 20 hours on weekends during my college semester. I ended up working 50 hours weekly in the summer. When it came time to bring my hours down to 20 for college (which they had several reminders before hand), they forgot all about our agreement. It was left as "Either continue to work the schedule we give you (50 hours) or leave." Well, I guess you can figure it out from here.

1.0
Oct 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The Salary and benefits are great. The presence of a union makes a big difference in the rights we have as employees.

Cons

Employees are treated like children. I'm reminded of middle/high school. There is absolutely no potential for upward mobility. Despite having a college education and years of experience, I've been locked into the same position for years. My supervisor told me that I would not be able to apply for any other jobs within the company because she doesn't like me personally. Money isn't everything.

2.0
Sep 30, 2008
Recommend
CEO approval
Business Outlook

Pros

IT projects come and go rapidly. Most of these projects can range from pretty boring billing, data repository projects to revenue-building hi-exposure projects. So as challenges comes, its exciting to see where you'll end up next. Perks are 401k (6% company match), medical, dental, vision and 3 awards systems based on individual, team, and company unit performance. Upper management provides several channels for trickling information to employees. Provides meaningful feedback and quite impressed with how much they actually know about the employees work performance and achievements. Plenty of career opportunities and career paths. You can try out a career path by taking on new roles. Training is provided through online tools and leader led classes.

Cons

This is a super large corporation. Being recognized for your performance amidst thousands takes a lot of personal social intervention and exposure to upper management. One who does well are characters who understand its all about marketing your assets and reminding upper management the added value you contribute to the project and the team. Always play the teamplayer card and any opportunity to show leadership. You could design and develop the next innovation in optimizing an existing processes and receive a thank you, we'll think of you on performance review. Progressions seems like its handed out in a communist fashion. Everyone in your level gets paid the same regardless of your performance or experience (ie. college grad with no experience gets the same pay for 8+ years experience). It really kills motivation to compete and the innovation new hires bring when they enter the door. Does it really pay to have talent in this IT shop? No it does not. The fact most co-workers in IT do not even hold a degree related with computers or information technology earn some irk (is your BS degree in Computer Science really worth the same as a BS degree in Liberal Arts?). Most of them will probably hold higher titles and higher pay than you only because they paid their dues in time. Many peers have accepted the fact and grown complacent, have lost the drive to learn new skills in emerging technologies as expected in IT. They prefer to be unseen, unnoticed and unrecognized. Leave before this happens.

Viewing 496 - 498 of 42,062 Reviews

Glassdoor has 46,481 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.