AT&T reviews

3.3

51% would recommend to a friend

(42,062 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
1.0
Feb 6, 2024
Recommend
CEO approval
Business Outlook

Pros

maybe a few people that work from home actually work but 90% of the employees barely work. They're out shopping at walmart or attending their kids soccer games. RTO doesn't work either because people badge in and leave after a few hours. not to mention there are no desks so half your time is wasted looking for an open spot.

Cons

Many. You are always under the threat of layoffs. employment here is the opposite of job stability. see why below. senior management constantly makes bad decisions. loses money and blames worker by laying them. the current leadership made the blunder of purchasing the most expensive acquisitions, DIRECTV and WarnerMedia, butchered both company that had stellar reputations (have you noticed how crappy HBO has become? thank Stankey) and sold both companies at a loss. For someone making $80,000 a year, they would be fired for that kind of bad judgement and management. but when you make $25million a year, you get more bonuses, meanwhile employee raises are 1%. there's a lot of clerical work employees with management titles. you can come in ambitious but you'll end up the same jaded bare minimum employee which is the reason for the dead end job. you won't learn or grow from them. yes you'll have collected a paycheck but you won't be prepared for the next job after you've been laid off. micromanagement is unreal. you will have a boss micromanaging your every email, work, etc. that you don't have to do any real work. and then they'll get frustrated at you. when i say the management employees are like clerical workers, even the HR and benefits team is included. They can't do anything right. They screw up your benefits. You can't talk to anybody from the US if they do. Only people paid $2/hour from India.

3.0
Jan 23, 2024
Recommend
CEO approval
Business Outlook

Pros

The people are the best thing at AT&T. From your co-workers to the employee resource groups. Hands down the best part. The benefits package is solid and I think probably one of the better ones out there.

Cons

The commissions are an issue. I believe in continually setting the bar higher in order to get better, but AT&T's management looks for ways to get out of paying them. For instance, when I started at AT&T you were paid for every sale. Period. When I left, they had added so many stipulations to the commission there were 50 different ways for them to get out of paying you for any sales. So you may have sold 15 lines but at the end of the month you didn't hit whatever side benchmark they had placed priority on this month so you were paid Zero. Also, the performance reviews were so constant they could put you on an action plan at anytime. It sometimes seems like there are more employees on action plans than not on them. And guess what? That affects your commission too. Loved working with AT&T at the beginning. Hated waking up at the end.

2.0
Jan 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay for the work and skill level Pay starts around $15.50 and goes up to $22.50 an hour before commissions. 6% 401k match $10 Fiber internet bill for any speed Half off ATT wireless service

Cons

Everyone at this company is in it for themselves, the managers will get you fired in a heartbeat if it benefits them. As a sales rep if you call tech support to assist in finalizing a sale there was technical issues with they will outright steal the sale. As a rep everything you do will be micromanaged. Customer comes in with a bill payment? If you speak to them you better offer to add a phone line, tablet line, watch line, find out who they have for TV and internet at home, try to sell those too, offer them home technology insurance, and demo them the TV or you are likely to get written up.

Viewing 538 - 540 of 42,062 Reviews

Glassdoor has 46,485 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.