AT&T reviews

They make sweeping decisions for the entire workforce that could really put some employees in an awful position, but they only care about their bottom line, so all employees are expendable. They pretended they believed in a hybrid work model, allowed people to move around the country during covid, and they are now forcing everyone back to the office. But not to the office they were before. No - they are making everyone move to Dallas or Atlanta. And if that doesn’t work for you or your family? Bye! They are making employees pay for parking so the city of Dallas benefits from the parking garage expense. They keep cost of food high in the cafeteria so surrounding restaurants profit off of employees. Let’s be real. They spent millions on the “discovery district” and need to fulfill their commitment to the city of Dallas to drive business, so they have to make everyone go in. They timed their employee satisfaction survey to close the week before they announced the return to the office. The return to office effort is just a force reduction exercise and everyone knows it. Additionally, the CEO is a curmudgeonly dude who pretends to be care about diversity but look at upper management and tell me that’s true. Finally, AT&T doesn’t care about you, person who is considering this place of employment. They will capitalize on the skills you bring, and then boot you for some reason they will make up. Maybe you’ll get some money on your way out, but I wouldn’t count on it.

Title says customer service but local management (which are not professionally educated) emphasize that we don't waste time on calls that are not going to lead to a sale. Subcontracted centers in other countries would like to get sales and when bills come out high they would call and we could not spend much time fixing it if we could not sell them something else. They would shame employees who didn't meet some targets like making them stand in front of all TLs and managers to explain why. They would say it was constructive but it was embarrassing to be singled out. They micro managed to hear calls live and would send you messages as you were speaking with a customer asking you where you were going with the call and what you were going to sell them making it hard to concentrate on the call and issues to even sell like they want. As a company, they basically paid for more than half of my bachelor's degree but once I graduated they did not hired me for any other position I applied for and I left. They did not get the return on their investment which is silly.