AT&T reviews

3.3

51% would recommend to a friend

(42,062 total reviews)
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John Stankey

43% approve of CEO

45% positive business outlook

AT&T has an employee rating of 3.3 out of 5 stars, based on 42,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AT&T employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

42K reviews
2.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

They do pay you money.

Cons

The metrics are nonsense and change on a dime, same with your call flow. One minute your the best getting a certificate of greatness and an AT&T branded water bottle, the next your getting written up for some nonsense that happened on 1 call out of 600 for the month. Its like clockwork every time your getting a little too comfortable they attempt to rattle you by either writing you up, changing the entire call flow, or straight up just changing your entire department from customer service to sales to loyalty. At my center AT&T has ran off most of its good employees and the only reason I stay is because I have thick skin and live nearby so have next to no commute. Pointless trainings and company spends time and $$$ on teaching us how to "peel an onion" with a customer that had a unauthorized cell phone line added to their account by a store rep that is being forced to meet quota. The actual work for this job is navigating the nonsense and not getting bucked off the bronco by the constant changing policys and shifts.

1.0
Feb 3, 2023
Recommend
CEO approval
Business Outlook

Pros

discounted cell service, decent (but definitely not great) benefits

Cons

AT&T Suffers from poor upper management, which leads to rapid turnover in senior leadership positions, and all too often, sudden shifts in direction. Unfortunately, being such a large corporation, the business cannot pivot as quickly as the winds change, and this causes all kinds of issues, redundant work, and projects being killed after being nearly complete. There is a major disconnect between reality and the way AT&T's leadership sees operations at the company. AT&T also regularly lays off large batches of employees (and not just underperforming ones), forcing even high-performing teams to cut headcount in order to appease shareholder demand. They will let high performing employees go, even if they are hiring for the exact same position in another group within the corporation, and even though it's well known that there is a severe lack of institutional knowledge as a large percentage of the management workforce retired or left the business in the past 5 years. The callous nature of the constant layoffs has had a chilling effect on the morale of remaining employees, as we simply do not believe anything the company says about caring for us or our wellbeing.

1.0
May 25, 2022

Insane hours

Recommend
CEO approval
Business Outlook

Pros

Money is decent but no opportunity for advancement.

Cons

The hours are actually insane. You never know when you are going to get home when you are working. Prem techs are under appreciated and treated horribly compared to other positions in the company, despite how necessary the job is. You can be forced to work 6 days the following week with no notice. They can and will do this almost every single week. The job will break you down physically and mentally. The CWA union is garbage at negotiations and there is no hope for change for a minimum of 4 years from 2022, which is when the new union contract was ratified. If you are good at your job and efficient, congratulations, your reward is more work and staying out later. I would NEVER wish this job on anybody. I am leaving as soon as I have a chance.

Viewing 562 - 564 of 42,062 Reviews

Glassdoor has 46,485 AT&T reviews submitted anonymously by AT&T employees. Read employee reviews and ratings on Glassdoor to decide if AT&T is right for you.