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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,636 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,636 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Oct 2, 2015

      Company Culture takes a downslide

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is great with being a contributor to the communities we live in. They have great company benefits and company events.

      Cons

      Base pay for IT personnel is below market. Difficult to maintain work/life balance. Didn't feel valued as there's no consistency across the company in how people are rewarded. Your work experience depends on what organization you work in because some organizations have great leaders and others don't. Didn't feel like the "bad" leaders were held accountable for anything. No formal way to provide upward feedback.

      3.0
      Oct 1, 2015

      customer service sales

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      good management, good benefits and good training sales oriented , good benefits , average pay , average work life balance ,good training bonus can be lucrative if offered

      Cons

      work weekends many targets to meet , company outsourcing all the time . micro managed and call volume can be overwhelming , life work balance is not very good , no rest between calls and customer service surveys are expected to be excellent to get bonus

      4.0
      Sep 21, 2015

      In Financial Services, good work life balance, innovative, just too much internal politics

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work Life Balance Innovative Friendly culture Best place in Consumer Banking

      Cons

      TOO MUCH internal politics. At a point when you want to get to a Director or VP level, your skills at playing politics become VERY important. This can get very annoying. Amex has a young work force, at least in New York, so if you are not a Director by the time you are about 33 or so, you start feeling a little out of place. The salaries at Amex are usually lower than at other Consumer Banking companies, they compensate for this with their better and more innovative culture. I used to work at Citi and the culture at Amex was a lot better, but they pay less (usually).

      Viewing 406 - 408 of 18,636 Reviews
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      Glassdoor has 21,994 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.