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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,637 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,637 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Sep 15, 2015

      Great Company to work for

      Relationship care
      Recommend
      CEO approval
      Business Outlook

      Pros

      I work as a Home Based Relationship Care Specialist and even though I don't physically see my co-workers the bond is great and my supervisor is so involved in my success and helping me strategize. GREAT opportunities for bonus's and growth in the company if you are focused

      Cons

      sometimes it can be difficult to be in such a metric based environment - if you want to excel you have to work hard on sales and also great customer service skills. its a big balancing act.

      3.0
      Sep 13, 2015

      Platinum Travel consultant Sydney

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great people, great training and development programs Nice location and office Sold luxury holiday packages and high end products so we enjoyed luxury first and Business class famils

      Cons

      Flawed business model that allows Card members to abuse the system to get what they want and management ALWAYS supports the members over staff even if members are in the wrong. Fancy reputation but low pay, no commision, understaffed and unsupported by management, hence high turn over of staff...I couldn't take it after 18months..felt like a slave chained to my desk in a call centre environment.

      1.0
      Aug 29, 2015

      Software Development Intern

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sitting on your butt all day.

      Cons

      Working at AMEX was like being a character in Office Space. It is so bureaucratic and I would find myself twindling my thumbs all day. As a software development intern I literally did nothing. This is not the place to go if you want to experience technical innovation. If you're working in technology, everyone thinks they're better than you. Tech is not prioritized and you will do nothing.

      Viewing 409 - 411 of 18,637 Reviews
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      Glassdoor has 21,995 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.