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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,640 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,640 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Feb 2, 2009

      Conservative company - low room for creativity /growth, balanced by good brand name on resume and work-life balance

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong global brand and opportunities to move to different internationl locations if you are inclined to do so. Good work life balance and stable work for a few years with a brand that looks great on the resume

      Cons

      Large cumbersome matrix structure. Extermely slow and frustrating decision making process but leadership seems to be content with things as they are. If this continues, they do risk been overtaken by the competion which is already making inroads into the 'upper' end of the credit card business. Compensation not on par with the industry or fairly based on performance - though it is said to be.

      1.0
      Dec 6, 2008

      Nice company to have on your resume but not a great place for sharpening your skills or advancing your career.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amount of time off given to employees is above the industry standard - just know that you pay for it with a lower overall compensation package.

      Cons

      Senior management is out of touch with the needs of the customer as well as the needs of employees. Decision making and innovation are slow due to a culture which prevents employees from being empowered to make decisions with out excessive alignment and do their jobs.

      5.0
      Aug 31, 2008

      Their desire to let someone else run their IT infrastructure is the first step to ruin.

      Network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The understanding by leadership about the importance of a work-life balance. The pay is good, the benefits are relatively good, the ability to move around within the company is true value in working for AMEX.

      Cons

      The constant desire for them to outsource, outtask, and offshore every piece of IT, alienating their professional employees, while treating zero skill customer support representatives as protected people.

      Viewing 436 - 438 of 18,640 Reviews
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      Glassdoor has 21,998 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.