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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,647 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,647 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Jul 19, 2023

      WORST PLACE TO WORK

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Hybrid -Compensation -Benefits such as HMO, Medical Reimbursement, Retirement plan -Aesthetic office and ergonomic furniture -Multinational Company

      Cons

      -All about numbers! It is not healthy. -KPIs are unrealistic -Office politics -Does not pay overtime -Leaders are unreliable and not trustworthy -Does not allow you to use sick leave -No work life balance -Card members are super entitled -You need to sweat blood before you get any bonus -Annual increase is not competitive -Does not allow you take a break -Stressful environment -Leaders does not listen and does not own their actions -No career growth

      2.0
      Jul 17, 2023

      Empty promises, a toxic work environment and faking numbers as a priority

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      - hybrid work model (2 office days per week/3 working from home) - work equipment (monitor, laptop, keyboard, mouse) - relocation service

      Cons

      - People don't get promoted based on their skills and expertise but depending on their time working for Amex. - Recruiters give wrong info about job/ position and requirements to applicants - People are employed despite not having any knowledge or skills relevant to jobs. Co-workers cannot even perform basic tasks in MS Office applications that are used on a daily basis and nobody cares. - Toxic work environment where people care more about pretending to be fine and "a great team" despite people working against each other within the team. TLs don't intervene or care and expect you to pretend you're fine. - "Customer first" is Amex' slogan and the biggest joke ever. You learn to do the bare minimum and the goal is to fake numbers (case numbers and closing times, call handling time, etc.), not solve the issues presented by clients. - Benefits change constantly and are currently going downhill (less flexibility, deduction in food payments when sick, etc) - Madrid hub is growing but depends so much on the US that it follows rules that don't make sense for the EU because Amex doesn't adjust them to the market. - Ethics hotline is a joke and as soon as you raise an issue you are forced into letting it go and pretend nothing ever happened.

      2.0
      Jun 3, 2023

      Great Company Terrible Sales Organization

      Tele sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly and knowledgable coworkers Great culture Amazing offices and ammenities

      Cons

      Firstly, it takes almost 5-6 months to start receiving commision or at least the larger portion of the commission structure. They give you a small bonus but if you have a high cost of living don't expect to make a lot of money fast and the base salary is very low. Compliance division in complete disarray, which adversely affects the sales side of the company. The training was very bad when it came to dealing with these compliance issues. Whenever you ask questions, they can't ever give you a straight answer. It is basically a guessing game, and you only find out later if you messed up. Goals are very high and turn over rate seems to be high as of late as well. These compliance issues came because the previous sales team were doing something illegal and they were fined heavily by the IRS.

      Viewing 481 - 483 of 18,647 Reviews
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      Glassdoor has 22,005 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.