Pros
You have the potential to earn quarterly bonuses. Work from home eligible.
Cons
The travel perks are not that great. You have to be employed at least a year to use them. They refuse to tell you anything about your travel benefits because of this. Luxury hotel stays are limited by city and they have to be approved by the hotel. The pay/benefits is not worth the verbal abuse you get on a daily basis from upset card members blaming you for problems you have nothing to do with. Also, the company watches you like a hawk. Document everything and cover your butt. Management will tell you to apply for leadership roles, but will fail to tell you that even with their endorsement you still have to stay in your current role a year before trying to move to another department. Not completely remote as they send you a desktop computer with 2 monitors. The culture in the travel department is toxic. Your own manager can’t be bothered to help you. If a card member requests to speak to a supervisor they expect you to handle the issue yourself despite the card member requesting it and often times refusing to speak with you about the issue. The wait times for assistance from other departments are ridiculous. You’ll likely get more assistance from the people in your training class.