BBVA Client Experience and Operations Manager reviews

I will start by saying I worked at one branch only. This may not be true for every branch, but it was for mine . You will be a work horse. I had to go through physical therapy for my back because of this job. I also developed plantar's fascitis while working here.. I literally hobbled around and could not walk normally after months and months of being overworked. I left this job due to these health reasons. Prepare to be on your feet all day everyday, running back and forth, and lifting heavy boxes and bags of coin. You will have zero desk time to complete necessary reports for compliance. When there is mandatory training or meetings for this position, you will be denied access to one of many private offices because other people need the offices to make sales calls. Your management and compliance meeting and training is less important. You will have to stay on the teller line and work while attempting to listen to the call. There is too much emphasis on sales goals. From what I understand, this position changed to also include higher sales goals. Your health and well being isn't worth the money. The manager at my branch was a type A tyrant. Many customers were great and understanding, but many more in this particular area would verbally abuse the tellers and myself anytime we wouldn't break policy, lines were too long, etc. Work/life balance was awful because after a day at the branch you don't have the energy to spend time doing anything but resting.

Too many job roles put into one position