BBVA reviews about "training"

don't have any so far

Not enough training, little to no-time for assistance, non competitive pay until recently, backoffice departments response time less than ideal for customer service quality, other departments hard to reach.

PNC never contacted me about my skill set or positions before I was told I wouldn’t have a job. I got to sit around for 10 months and didn’t do anything. Guess that could be a pro. All their trainings and info sessions were heavily scripted and BBVA employees were always muted on calls. PNC feels like they can turn the C graded employees and build them up. They let go of all BBVAs top people. So if you’re still there then you are pretty much the worst of BBVA. Congrats.

Lack of digital training resources in some areas

I will start by saying I worked at one branch only. This may not be true for every branch, but it was for mine . You will be a work horse. I had to go through physical therapy for my back because of this job. I also developed plantar's fascitis while working here.. I literally hobbled around and could not walk normally after months and months of being overworked. I left this job due to these health reasons. Prepare to be on your feet all day everyday, running back and forth, and lifting heavy boxes and bags of coin. You will have zero desk time to complete necessary reports for compliance. When there is mandatory training or meetings for this position, you will be denied access to one of many private offices because other people need the offices to make sales calls. Your management and compliance meeting and training is less important. You will have to stay on the teller line and work while attempting to listen to the call. There is too much emphasis on sales goals. From what I understand, this position changed to also include higher sales goals. Your health and well being isn't worth the money. The manager at my branch was a type A tyrant. Many customers were great and understanding, but many more in this particular area would verbally abuse the tellers and myself anytime we wouldn't break policy, lines were too long, etc. Work/life balance was awful because after a day at the branch you don't have the energy to spend time doing anything but resting.

- Management - Communication - Chain Emails - Audit

Merger with PNC Bank has changed the overall morale and no longer enjoyable. Training/Preparation prior to conversion for branch employees to learn the new systems was a joke and expectations for bbva clients was poorly communicated.

BBVA only ever added things to my plate and list of responsibilities, and I always delivered. I was never adequately compensated for the role I was placed in. I was a go-to employee for many customers. Little room for upward mobility, BBVA will always hire from outside, even if it means hiring unqualified staff, usually because they are so poorly staffed they can't spare your leaving your current position for training. Employees often were unprofessional, rude and uncaring and would leave soon after onboarding. Pay, BBVA's merit increase did little for me, and didn't even match inflation, even marginally. If you work at the top, you'll be compensate well. They do not compensate their bankers even a living wage. My final paycheck was docked in late August for vacation time used not yet accrued and with 80 hours work, added up to less than $8.00 an hour. My bonus was also withheld. Onboarding experience was awful. You were expected to constantly do training on an understaffed bank. Constant turnover. No top-cover from COVID policies, if other employees weren't approved to work on site, and at home collecting a check for two weeks... at times there were literally two of us running the entire branch, with not so much as a "thank you" from upper management. We were barely able to maintain our own customers, let alone bring in new business for bonus'. There was no reward for getting to know BBVA's clients and you weren't incentivized to stay. After 3 years of employment I could go make more money wrapping burritos that I was at BBVA.