Booking.com reviews

The job? With all the fast changes and the unrealistic KPIs is simply becoming impossible to do your job. The company is outsourcing everything to low-paid call centers, with people that don't even speak the language they are hired for. There's especially 1 site that has been reported by so many agents (executive, specialist, senior and TL), but the company does nothing. You know why? Because they're cheap. It's all quantity over quality and this is how Booking will destroy itself in the long run. Plus, the competition with other websites is getting ridiculous. One more thing, forget being promoted, unless you know someone. HR doesn't come back to you in MONTHS, the positions go to people that have little to do with the job description. And let's take a moment to talk about the job description itself. Especially the internal ones are full of mistakes and copy pasted by others, and forget to mentions stuff like "oh you want it? Then you have to work 10 hours per day". No, thank you

Enjoyed working here and good for those who studying or need entry into Customer Service world. Enjoyed dealing with different customers. However too much favouritism. Unless you don't fit into certain ethnic backgrounds hard to get promoted. Also if you attend every Freaky Friday/Social Event you are one of their favourites. Some staff have so much potential to be TL's and work so hard on their personal development even committing themselves out of their usual work schedule and doing more than required however management end up hiring 80% of TL's from outside who have no knowledge of procedures. Too many changes which do not even benefit anyone such a calling the TL line for advice. Most of the time they are not seen at their desk or do not know the answer. Understand they will receive training however when the change was implemented noticed that many TLs would avoid being at their desks or even being seen. Need to stop focusing too much on statistics to measure ones performance. Just because one agent has near zero finalize does not make them better than another. Remember the Finalize Code is still productive (when used wisely). Also management too much on adherence. One cannot help going on break 2 minutes later than scheduled due to a lengthy call than can go on for more than 20 minutes. Not very professional to be told to inform the customer they will be called back. This comes from a Team Leader. All CSMs are of white origin. Management think a few sweets here and there and spin on the wheel will keep employees motivated. 10 minute Personal Time should be reviewed. Some TLs should be investigated for corporate bullying.