Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Apr 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Many nice people work here, partnership with LinkedIn e-learning

Cons

People are treated like kids, system is terrible, work 7-days straight every two weeks, website tries to fool customers, people are fired for apparent no reason, there is a fear in the air in the office, compliance on the phone is strict, while in the website is okay.

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Booking.com Response
8y
Hi thanks for your feedback although I am disappointed with your rating and what you have to say, feedback is always welcome. In fact hopefully you will be aware that the management team in Barcelona have been holding focus groups with all colleagues over the last couple of weeks. Also our new Head of People for Customer Service was also Out there last week and spent time talking and listening to colleagues. I'm also sure you will have heard that we have stopped the 7-day working pattern in response to feedback so there is a real example of listening in action. I hope you see more things that would improve your opinion over the coming weeks - Ryan
1.0
Mar 29, 2018

Custumer Service

Recommend
CEO approval
Business Outlook

Pros

Nice office, good spirit colleagues and nice work tools The company offer also a lot of new infos in the system. However you will not find time to follow up with all these newsletters in this system because you don’t have enough time available inside work.

Cons

I don’t think the company wants to give opportunity to new hires. They expect them to be dynamic on a system that no ones it’s familiar with (unfortunately even after 4 weeks training). It’s hard to Mach the company expectations and lots of negative feedbacks. Even on your last day of training and passing all the tests the company can still decide if you are a good fit or not, so “pass” the training is not the last step for you get hired even if you try to do your best.

1.0
Mar 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Smart colleagues! I've met some really smart people here. But with their smartness comes the politics. I have only met a handful of people who are smart yet friendly. Above average pay compared to other companies in Amsterdam. This is pretty much the only reason why I'm stuck here.

Cons

Old mentality: Strict working hours, the old way of evaluation the employees, no flexible work environment. Only politics matter. You will be promoted if you go to enough beers with your manager, or you are Dutch or a Woman who travels all the time, you are in the grace of one of the directors and you are not a Person of Color. Show Pony Culture: Hard workers are critically evaluated while social chill club organizers rake in top bonuses or top performer rewards. Sorry, the company doesn't function by people writing Facebook posts and attending conferences. It functions more by people writing code. In this company, the easiest way to find out who is about to get promoted is by looking around and seeing who is traveling and who is writing lengthy Facebook posts. Nepotism: Please make your promotion process a bit transparent? Being a favorite or having a friend in management can help you climb very quickly. Some people get promoted in 4 months, yes 4 months while others are stuck with a so-called "core" role for a decade.

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Booking.com Response
7y
Thank you for taking the time to write this. We’re sorry to hear about the poor experiences you’ve had. Firstly, we believe everyone should be evaluated fairly and promoted on merit, never favouritism. The behaviour you've mentioned goes against the workplace environment we're trying to create. This is why we value your feedback, but we'd like to hear from you directly. These conversations help us evolve, especially when it comes to our performance management processes. Lastly, we believe in creating a workplace where everyone feels comfortable, supported and inspired. We value our diverse colleagues as the combination of our many, different perspectives is what makes us great. Please consider speaking directly with your HR Business Partner or contacting the confidential Ethics & Compliance Helpline, which you access via the link on your desptop. More information on how to report your concerns can be found on the internal ethics & compliance portal. We want to make sure that you and your colleagues are being treated fairly and getting the opportunities you deserve. Many thanks, The People Team at Booking.com
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