Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 572 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 540 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 534 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 100 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jan 14, 2018

Fast growing company with less humanity

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

- Benefits - Multicultural environment - Location - Good overtime, late and weekends shift payments.

Cons

The company advertises with equality but the truth in office life looks different. Management is only stats focused. Your promotion prospects depends on how good you can fawn. In case of misconducts they call it a investigation but they don't considerate any evidence and support threats against co-workers. They only look for quick and unbureaucratic solutions and are not really interested in investigating and solving the problem. Some Seniors and TL are not sufficiently trained. Procedures often inconvenient. Stats are more important than the person itself.

Booking.com Response

We want you to know we are taking these reports of threats and misconduct incredibly seriously. They are not – and never will be – tolerated. So thank you for sharing and bringing them to our attention. However, to address them properly, we need to know more. Please contact either our 24-hour compliance hotline – your call will be completely confidential – or speak to your regional HR. As for your other concerns, we know we've been growing very quickly and this has put higher demands on our customer service agents and processes. We are working to address this. Please be ensured that every report via our internal official channels are 100% investigated, if investigated cases are substantiated, actions will be taken. However, outcome of these are not externally communicated as they are confidential and personal. Again, thank you for your feedback, it will help us as we continue to improve. The People Team at Booking.com

2.0

Dec 19, 2017

Disappointed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- International environment, chance to interact with people from all over the world. - Great lunch with lots of variety. - Very social, easy to meet new people. - Nice working environment

Cons

- This company has a serious problem with middle management and favouritism. Favouritism is rife! Be prepared to become buddies with the important people if you want any sort of growth in your career. - Lack of transparency, secrecy around projects. - Lack of understanding of what high quality work looks like. - Politics

1.0

Oct 18, 2017

Not a good company if you want your career to grow

Senior developer

Recommend

CEO approval

Business Outlook

Pros

It is very easy to perform badly, devoting yourself to other personal projects

Cons

Lack of actual training or transfer of knowledge, most people lose market skills after two or three years of stagnation, and the salary is much lower than that of other companies. You will be judged by your social connection, not by your technical skills or products delivered

Viewing 316 - 318 of 7,594 Reviews

Jobs at Booking.com

Senior Account Manager, Mexico City

México

View job