Booking.com reviews

Team leaders and Managers of Customer Care have no human touch, they treat you like an object, like a number, they use a "friendly mask" on the outside, but the work climate is authoritarian, no feedback is collected from regular employees, there is a big constant pressure to conformist, to say "yes" and "I agree" to everything a boss says or thinks. Management of Customer Care just wants to squeeze the most out of people until they become exhausted and leave the company. They want employees to do productivity numbers to show to the Managers of the Managers, but not actual work. Communication is poor, like a prison. No freedom to speak, move or talk with colleges during work time. The only time provided by the company to interact with each other is the parties, they are well organized. Still, because at work it is not allowed to chose make a break with anyone and every break is monitored by machines, the parties, which are good, feel like Pinocchio Land of Toys.

Very low salary. No internal communications about what's going on. Lack of direction from management. Content team leader was moody to the point of unprofessional outbursts in the office and showed blatant favouritism towards one team member. Management is not concerned with whether people enjoy their jobs and discourage giving any sort of feedback or input. The general impression given is that if you are not happy, they can easily find someone to replace you. There is also no 360 review or any way of giving input on your direct manager.