Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 572 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 540 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 534 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 100 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Aug 14, 2020

You cannot grow in the company.

Customer service

Recommend

CEO approval

Business Outlook

Pros

- fitness benefit - medical benefit.

Cons

- We only get 25% discount in hotels that we receive 3 months later. - you can only get a promotion or change positions if you are friends with the right managers otherwise forget it. - when they will fire you, they will hide everything from you and make you very anxious about it, they are not clear, and everything you will do to save your job will be pointless. - Terrible management. Worst company I ever worked for and I am glad that they are not doing good.

3.0

May 20, 2020

Like sitting in a cab for hours to get no further than 3 blocks...

Account manager

Recommend

CEO approval

Business Outlook

Pros

Some travel perks, various reimbursement programs Easy "work/life balance" lifestyle and very routine

Cons

Stagnant environment unfit for personal and academic endeavors, Saturated with superficial reporting processes and routine call meetings, Talked up by skewed survey responses of employees eager to fit the mold, Some sort of belief that perks will make up for not getting paid nearly as much as counterparts at Expedia and other companies. Success is measured, not by the work you accomplish, but how loudly you can brag about it and how many people you can get to notice.

1.0

Mar 9, 2020

non-sense, politics and incompetence

Senior software developer

Recommend

CEO approval

Business Outlook

Pros

Great choice of food Good choice of coffee Possibility to work a few hours per day and still meet or exceed expectations.Nice place to start your career (in the wrong way)

Cons

mediocre middle management. Huge technical debt and still increasing steadily as this is not a tech company. This makes being able to work productively very hard and often impossible. Over Engineered and fragmented infrastructure. Recruiters have sick incentives. No sense of ownership/accountability.

Viewing 334 - 336 of 7,594 Reviews

Jobs at Booking.com

Senior Account Manager, Mexico City

México

View job