Booking.com reviews

Hi and thanks for your review and feedback it is appreciated, as contrary to what you may say in your review, we really do take all feedback on board. I’m glad that you are enjoying the learning opportunities and the career progression that you are getting at BookingGo. As you will have noticed, we have been working hard to create a world class learning offering as well as putting in clear career paths and transparent guidelines on how to progress. With regards to salary and benefits package, it is certainly not true that we have a ‘wave of employees’ leaving us, in fact this year turnover across the business and in Engineering in particular is the lowest that it’s ever been. I like to think that this is in large part down to the work we’ve done on development and progression. We regularly benchmark our salaries externally and are confident that our salaries are competitive. If talking to your manager doesn’t feel right (although I would still encourage you to do this) then you can go and catch up with our CTO in one of the monthly open drop in sessions he now holds in The Beach. On your final points, the Your voice survey hasn’t disappeared, we will be running it in July this year. There are chances to ask questions in the Engineering all hands every month, the all colleague update every quarter, on workplace or to your manager or the people team whenever you would like. I believe that on one occasion some questions on Slido were accidentally archived which we acknowledged at the time, however this was a one off. If you have concerns please raise them in any of the forums above, I can assure you that we are not ‘closing our ears to the concerns of our employees’. Ryan.

Thank you for this feedback. It is invaluable as it provides us with the information we need to drive change. We’re currently reviewing our processes and taking steps to improve our employee experience. Part of this is improving management’s capabilities, local management and managers’ behaviour on the work floor. We want to give all of our employees a fair opportunity to progress their careers and we have processes in place to ensure promotions are given fairly. It is important to us that our staff feel they are being recognised for the hard work they do. As we’re sure you are aware, we are a rapidly growing business, and this has uncovered some challenges in terms of employee resources and internal pressures that we’re working through. We’d encourage you to raise your concerns directly with your HR Business Partner or Regional HR Manager. Thank you, The People Team at Booking.com