Booking.com reviews

4.1

80% would recommend to a friend

(7,596 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,596 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Apr 24, 2018

No leadership, just dumb luck

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good wages for the city, decent benefits, helps non-EU move to EU

Cons

the company manages to grow conversion but is ill equipped to continue to stay ahead of others for long. there's a feeling that competitors (even their sister companies) are jokes and know nothing about the business, yet all of these companies have moved faster and bolder into businesses booking's leaders say is an eventual next step...booking is losing and falling behind more everyday. there's no direction, no vision, just lots and lots and lots of buzzwords and pretending that is a strategy. the reviews here seem to be trending negative and a majority of employees don't trust leadership to lead. Don't worry though cause they'll all get promotions and raises. The leadership team has no communication skills or interest in their company's future. At an all hands, they even mentioned being surprised that competitors (red:airbnb) were actually closing in on booking.....what!? that's like a taxi driver asking a passenger if they've ever heard of Uber. in general leadership is not paying attention. talks a lot about the "product" being super great but no knowledge about what any team actually does. they dismiss all direct and pointed questions about the company with a "I'm not sure what this means" but promise to follow up......some day. The extended leadership team has condescendingly laughed when people ask for the opportunity to do higher quality work and focus less on chasing bookings. Don't worry though, he's happy to say the right stuff if you're a high ranking person in the company

1.0
Apr 12, 2018
Recommend
CEO approval
Business Outlook

Pros

High commission business model squeezing out of properties that they claimed as 'Partner' which is so hilarious if you are looking at the actual relationship with Booking.com.

Cons

Even employees who works really hard (not pretend) and could contribute to growth of business with their intelligence and diligence wouldn't be promoted if they are not good at flattering to their boss. You will easily find some stupid and incapable colleagues get promoted out of nowhere since they are good at office politics. As a result, lot of good employees with hidden potentials will be leaving this place to be more appreciated with their actual efforts and talent on work. Company is extremely micromanaging employees and pushing to them limit although they are already exposed to suffocating environment from both customer and managements. You are forced to put your personal effort decorating office for welcoming higher managements traveling from Headquarter in Amsterdam. Wow, you guys are exactly same as North-Korea hailing Kim JeongEun with parade of missiles and soldiers. Instead of doing that kindergarden stuff, higher management really need to support your employees and pick up the phone together to figure out what's really going on inside your business. Among high managements in Singapore office, there is one team leader who are most amazing human being that I've seen in my entire life. It is still so mysterious how this stupid woman could be promoted and manage colleagues. This woman always bring books such as 'how to be a good leader' and doing exactly opposite to it which is so scary. Just talking to this women is extremely stressing and her stupidity will bully you mentally forever as long as you are working under her. I really respect my previous colleagues as a CS agent working here more than 3 years.

Viewing 349 - 351 of 7,596 Reviews

Glassdoor has 9,145 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.