Booking.com reviews

You should be ashamed for not firing agents on the B.ready program that you are soon promoting in London. They are not even worried and keep saying they are safe from getting caught as the csm’s will never think this of them. But they have done the exact same thing, if not worst as they have been saying and doing around the office and other employees know this! Why other agents lost their jobs and they are still there? There is no equality in this workplace as YOU choose the people you want to investigate and fire right? You have to take action because it’s a serious matter.

Too many, strict and illogical targets. For example someone who was not friendly or polite on the phone was fine but someone who was fantastic with customers but didn't quite do enough calls per hour got constantly put under pressure to perform better. When asking for more training, told I'd already had enough training, clearly not, if I was asking for more. Very strict on lateness and absence, even when there were very good reasons (car accident, fell down the stairs and terrible traffic). Three strikes and you got a disciplinary, even when there was proof. You're also only allowed to be off ill three times in a year, as if you can control that. If you're really ill, it's out of your control and not something you enjoy doing.