Booking.com reviews

The company has evolved into a quantity-oriented rather than quality-oriented one. All that matters is how many customers it gets, and the result is that us employees were treated like robots. The pressure is unbearable (which is also why I left) and the overall treatment is quite dehumanising. Forget about holidays, as you won't get to plan them anymore.. the company is the only one who decides when you can go on holiday, IF you can! Career development is almost impossible, unless you know the right people and unless you kiss those people's feet on the daily. There's no such a thing as merit recognition. Communication between employers-team leaders-management is basically non existent: orders are bestowed from above and those below are simply expected to obey.

*Poor shift allowance *No 2 managers will give you the same answer with most questions you ask (When needing help with a call) *Tell management of an issue or something you are not happy with and basically get told "If you dont like it look for another job" *Poor recognition - " Ideas was put forward to the company from an agent (2 was implemented) No thank you or recognition to the agent from the company - almost as if they were taking credit for the ideas. *Under Staffed constantly *Salary not competitive with other companies - Great benefit package but if you dont use them most staff may prefer a higher salary / bonuses. *Doing two job roles and only getting paid for one e.g Sales advisors are here to do sales calls and make money for themselves and the business - not be made to take customer service calls and lose out on bonus. *They say "We Love Straight Talking" this is not true.